Data deletion

If you run a business using Reply

In Reply, open your Instagram channel and tap Disconnect Instagram. Or in Meta Business Suite, open Settings, then Connected apps, and remove Reply by OneBit. We then delete your access token and your stored messages. You can also write to [email protected] from the email or Instagram account you connected.

If you messaged a business that uses Reply

Write to [email protected] with your Instagram username and the name of the business. We will delete the messages we hold from you and confirm by email.

How long it takes

We complete deletion within 30 days. Copies in backups are removed when those backups expire.